FAQs

Login and Registration

 

Why do I get logged off automatically?

If you do not check the Next time automatically sign me in box when you login, the site will only keep you logged in for your current session.  This prevents misuse of your account by anyone else.  To stay logged in, check the box during login.  This is not recommended if you access GundersenENGAGE from a shared computer (i.e. library, internet café, university cluster, etc.)

 

I’ve lost my password!

No worries.  Your password can be recovered by going to the login page and clicking I forgot my password.  Enter your registered email address and your password will be sent to you.

 

How do I change my password?

 Select edit at the top right-hand corner of the screen beside your username.  The Edit Your Profile menu will appear.  Select the Sign-In Information tab and select Change Password.

 

How can I update my contact information?

It’s easy!  Just click on Edit or Edit Profile to the left of this page and enter your new information.

 

Surveys/Projects and Activities

 

Why can’t I reply to a topic?

Most sponsored topics have a lifespan of about one to two weeks.  After that time, the moderator, Suzanna, will lock the topic so that no more replies can be posted.  Don’t worry, there will be new topics posted and you will have many more opportunities to share your opinions.

 

Why can’t I vote in a poll?

If you are seeing the results of the poll, chances are you have either already answered the poll or the deadline to answer the poll has already past.  Don’t worry, there will be more polls posted in the future.

 

Why haven't I received any activities recently?

If a month passes and you have not received any emails from us, don't worry.  Sometimes, several weeks might go by where we are not fielding any new activities.  If, however, it has been more than two months and you have not heard from us, please feel free to send us an email just to verify that we still have your most up-to-date contact information. 

 

What if I have trouble accessing a survey link that GundersenENGAGE has emailed to me?

Here are a few things to try: copy and paste the address into your browser instead of clicking on it, check your security settings to make sure your computer can accept our links, press 'Ctrl' as you click on the link to make sure it isn't being blocked by pop-up blocker, and as a last resort, try accessing the link from your email on a different computer, such as a family or friend’s or perhaps the library or school.  Sometimes just trying again later can also do the trick.  If none of these things solves your problem, you can contact the GundersenENGAGE Moderator.

 

Will I receive points for every activity I complete?

When you receive an email invitation to participate in an activity, it will clearly outline the incentive available for that project.  While some activities may not reward you with points, please keep in mind that they are still important and are designed to help guide us in development of upcoming projects.

 

What happens if I don't want to participate in an activity?

During your membership on GundersenENGAGE you will receive several opportunities to participate in research projects.  Although we hope you will be interested in participating in every activity you qualify for, we understand that you might choose not to participate from time to time.  Even though you might decide not to participate in a project, we will continue to send research opportunities your way as they come along.


How do I edit or delete a post?

Posts can only be edited by a moderator or an administrator.  If there is something that is offensive or crude, please contact us immediately and we will take the appropriate actions to remove the post if we deem necessary.

 

Communication

 

What is a Moderator?

The moderator, Suzanna, is an individual whose job it is to look after the running of the Panel from day to day.  Moderators will facilitate discussions, provide general email updates about panel activities, answer questions, and more. 

 

Who should I contact if I have any questions or concerns about a project or my membership in GundersenENGAGE?

We are always happy to hear from panelists and hope you do not hesitate to contact us any time you have a question or concern about GundersenENGAGE or an activity you are working on for us.  You can contact Suzanna, the GundersenENGAGE Moderator, by email at Suzanna@GundersenHealthENGAGE.com.

 

What if I don't see emails from Suzanna@GundersenHealthENGAGE.com in my inbox?

This usually happens when an email program decides our emails are bulk or spam mail.  It may boot them into that folder in your inbox, and you never see them.  To keep this from happening, add our email address to your email address book as an accepted email, and your inbox should recognize our mail and let it through (and don't worry about being bombarded; you usually won't receive more than one or two GundersenENGAGE emails per week, at the very most).

 

 

Didn’t answer your question?  Contact us at info@GundersenHealthENGAGE.com.  We’ll be happy to answer any question you may have about your experience on our site.

 



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